FAQ & Service Clarifications
WhiteCore.AI — FAQ & Service Clarifications
A plain-English breakdown of exactly what the platform does, what falls outside its scope, and how we handle privacy and remote support — so there are no surprises before you get started.
Scope of Service
What WhiteCore.AI Does For You
Everything below is included in the platform — from content management to AI audience analytics, hardware options and ongoing software support.
- Provides a cloud-based digital signage CMS for LED and LCD displays.
- Delivers AI audience analytics — people counting, dwell time, zone detection and heatmaps.
- Lets you upload venue maps and floor plans calibrated to your AI cameras.
- Runs Smart Triggers that automatically change content by audience, schedule or events.
- Works with large-format LED walls, LCD displays, kiosks and menu boards.
- Supports multi-location, enterprise and white-label deployments.
- Includes analytics and reporting dashboards across all your sites.
- Runs media player software on Linux, Windows and Android devices.
- Offers preconfigured hardware packs ready to deploy out of the box.
- Provides remote support and desktop assistance when you authorize it.
- Enables global, multi-site deployment from a single platform.
- Includes free standard CMS and player software support.
Service Clarifications
What WhiteCore.AI Does NOT Do
To keep expectations clear, these are the things that fall outside the standard platform and software scope unless separately agreed.
- Does not perform onsite installation unless separately agreed.
- Does not handle electrical work, cabling or structural mounting.
- Does not provide OS support for customer-owned infrastructure.
- Does not guarantee compatibility with unsupported or modified hardware.
- Does not store facial recognition or biometric identity data.
- Is designed for analytics events, not individual identification.
- Prioritizes local on-device video processing over cloud streaming.
- Is not responsible for customer internet, network or hardware failures.
- Does not provide 24/7 managed IT unless under an enterprise agreement.
- Does not manage your operating system outside the platform.
- Does not collect or sell audience identity data.
Privacy & Compliance
Privacy & Compliance Notes
WhiteCore.AI is designed with privacy-first principles and prioritizes local, on-device video processing. It does not store facial recognition or biometric identity data, and is intended to operate in alignment with applicable privacy frameworks — including the Australian Privacy Act 1988 and similar international privacy principles.
Customers remain responsible for ensuring their venue complies with the privacy and data-protection laws that apply in their jurisdiction.
Remote Support
Remote Support Clarification
Remote assistance and desktop access are provided only when you request and authorize them. Our team never connects without your explicit permission.
Remote support is limited to WhiteCore.AI software configuration, media player setup and platform troubleshooting — it does not extend to managing your operating system or infrastructure.
Still have a question?
Start a free trial and explore the platform, or talk to our team about your venue, hardware and rollout.